Returning Goods
To ensure our customers receive their goods in perfect condition, all goods are carefully checked and packed before despatch. Should the goods you have ordered be unsuitable they may be returned to us within 14 days from receipt for exchange or refund. Goods returned must be 1) unused 2) in any original packaging (this refers to any boxes or wrapping from the brand or manufacturer and not to the wrapping materials used by us to send your goods), 3) be accompanied by the receipt of purchase (we recommend you keep a copy of this receipt). We will process your return after the goods are received by us and make the refund to the purchasers credit card or debit card (within 30 days). The costs of postage or delivery for returns of this type are the customer's responsibility and the cost of return postage cannot be included in the refund. Please ensure the goods are suitably and adequately wrapped in appropriate packaging for returning to us (e.g. wrapping paper, bubble wrap, etc.).
Should the goods be faulty or arrive damaged they can be returned to us for an exchange or refund. YOU MUST CONTACT HANDBAGSTOGO.COM WITHIN 7 DAYS OF RECEIPT PRIOR TO RETURNING THE GOODS to notify us of the suspected fault. We will then inform you of our returns proceedure
|